Certificate III Customer Engagement

Certificate III Customer Engagement

Duration - 2 years
Study - TAFE/RTO
Study mode - work-based, online, classroom-based


  • Receiving letters and telephone calls
  • Learning about products and the benefits of these
  • Liaising with customers and clients
  • Prioritising workloads and response times to enquiries
  • Helping others with product knowledge

Future prospects

  • Customer service manager
  • Information services officer

Also known as

  • Client contact officer
  • Customer representative

If you like

  • Office based
  • Building good relationships
  • Providing a service to customers
  • Working to deadlines
  • Working as part of a team
  • Problem solving and solutions based tasks

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We look after

  • Wages
  • Allowances
  • Annual leave & annual leave loading
  • TAFE/RTO fees
  • Mentoring & support


The average weekly pay for this industry can be $1756 gross (Job Outlook)


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