Certificate IV Information technology

Tasks

• Basic networking
• ICT support
• Database development
• Programming and web development support
• Installing and dowloading software
• Responding to inquiries about software and hardware problems
• Repairing and replacing equipment such as terminals, printers and modems

Future prospects

• Diploma of Information technology
• Advanced Diploma of Information technology project management

Also known as

• ICT support
• Web administrator
• Help desk officer

If you like

• Computers and electronics
• Office based
• Customer service and support
• Active listening

You may also like

• Business
• Accounts administration
• Property services (Real estate)
• Business (Medical)
• Financial services
• Customer engagement

We look after

• Wages
• Allowances
• Annual leave & annual leave Loading
• TAFE/RTO fees
• Mentoring & support
• WHS/PPE

Fact

IT support roles have a lower unemployment rate, meaning that people who train in this role are more likely to be employed. (LabourMarketInsights.gov.au)