Certificate IV Information technology

Certificate IV Information technology

Duration - 2 years
Study - TAFE/RTO
Study mode - work-based, online, classroom-based


  • Basic networking
  • ICT support
  • Database development
  • Programming and web development support
  • Installing and dowloading software
  • Responding to inquiries about software and hardware problems
  • Repairing and replacing equipment such as terminals, printers and modems

Future Prospects

  • Diploma of Information technology
  • Advanced Diploma of Information technology project management

Also known as

  • ICT support
  • Web administrator
  • Help desk officer

If you like

  • Computers and electronics
  • Office based
  • Customer service and support
  • Active listening

You may also like

We look after

  • Wages
  • Allowances
  • Annual leave & annual leave Loading
  • TAFE/RTO fees
  • Mentoring & support


IT support roles have a lower unemployment rate, meaning that people who work in this job are less likely to be unemployed. (Joboutlook.gov.au)


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