Customer Engagement, Certificate III, Heathcote

Intersted in studying Customer Engagement?

At 1300apprentice we have a great host employer based in Heathcote looking for a Customer Engagement trainee to join their dynamic team.

Throughout the traineeship, you will be studying a Certificate III in Customer Engagement.

As a trainee, you will be responsible for the following tasks:

  • Work to KPI’s (Key performance indicators)
  • Process inbound and outbound calls
  • Action all freight return cases
  • Follow up any tasks arising from general enquiries and cases
  • Notify customers of backorders at the time of order and liaise with client at time of order
  • Able to use Purchasing queries smartsheets for purchasing
  • Data entry
  • Attend team meetings
  • Must adhere to scheduling responsibility
  • Regular but infrequent inventory management tasks - i.e. - releasing backorders, reallocating stock.

To be successful:

  • Must not have completed the same qualification in this vocation or above.
  • Great attitude and good computer skills
  • Well-presented and able to work in a corporate environment
  • Professional phone manner and excellent work ethic.

To apply, simply click on "Submit" and attach your resume and cover letter.

Whilst 1300apprentice will endeavour to respond to all applications, only suitable applicants and those eligible to undertake a traineeship will be contacted.


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